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Since Firmware Version 1.4* each pad has a bootloader, which allows us t= o update a pad without opening it. The signature pad is protected= with special passwords which can block a firmware update. Big customers us= ually have unique passwords on the device to prevent an unwanted firmware u= pdate and such signature pads require a customer specific updater. If you'r= e unsure about your device please contact StepOver at service@stepove= r.com.
Please note: the latest firmware (since version 7.x) support unprecedent= ed security by using a 4096 Bit RSA encryption. This feature has the follow= ing two restrictions:
1. The 4096 Bit support is limited to these pad types:
All other pad types (naturaSign Pad Standard 1, naturaSign Pad Standard = 2, naturaSign Pad Colour, naturaSign Pad Flawless and naturaSign Pad Comfor= t pads cannot be updated to support the 4096 Bit encryption keys).
2. To use the secure 4096 Bit encryption you also need to update your si= gnature software (e.g. eSignatureOf= fice or SimpleSigner) to the = latest release version. In case of older software versions the pad will sti= ll work after the firmware update, but the encryption will still be limited= to 2048 Bit.
You can find firmware updater for older signature pad models which = are not supporting the 4096 encryption in the following list:
*Because of hardware changes, pads with firmware 1.4 and 1.5 will <= strong>not be supported by future firmware updates.