...
The general link to the RMA portal for all language versions is
https://www.stepover.com/en-gb/service/repair-service/
...
Step 2: Support Assistant and Login
...
The following options are available:
| Option | Explanation |
|---|---|
| Indicate the number of faulty devices | Here, you have to provide the number of devices, which you want to send to us for repairs. This number is not limited, but to keep the whole order more managable and easier to process, we're recommending not to send too many pads at once. |
| Indicate the conditions for repair | Here, you have two options: either to set the following three conditions for each and every device individually (for example, if you send different kinds of products to us or if you want a quote for only one of the sent devices etc.) or you can set the same options for all pads together. If you want to set these conditions individually, the next three options cannot be changed on this page anymore, but you will get the possibility to change them in the next step. |
| Request a quote | In case you want a quote before we start the repair process, you can activate this option. This way, we will check all devices and make an assumption of their repair prices. This quote will be sent to the email adress provided later. In some cases, especially when we have questions concerning your order or your quote, we might also call you. |
| Payment for repair of up to a maximum of... | This drop down list sets the maximum repair price limit, which you want to pay for each pad. For example, if you set this amount to 0,00€, then we will only perform warranty repairs and none, which would cost you anything. For this limit we will always calculate the complete repair price for all necessary replacements, never partially. In the next option, you can determine, what is supposed happen with pads, whose repair price would exceed your given limit. Please be aware, that we do not calculate taxes or shipping costs into this amount! These are extra! |
| What would you like to happen in the case that the product cannot be repaired or the maximum repair cost for this pad would be exceeded? | With this option, you can tell us what to do with devices, which are either total losses (for example due to damaged displays or circuit boards out of warranty) or whose repair price would be higher than your set limit. We offer to either...
|
After you completed all your settings, the grey "Continue" button in the lower right will become clickable and will lead you to the next step. If the button stays grey, please check your conditions, because at least one of them might not be set, yet.
...