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There's no absolutely reliable software and our Software software is not an no exception, although we make every effort to build it as stable as possible. If you encounter a any problem or error message, please contact the StepOver support department . Information at support@stepover.de. The information on this page can help in solving the problem.
Log file creation
Ability The ability to create log file files is built-in to our EXE, DLL and OCX files. This functionality should only be activated in case of problems , as it's not intended to be used in production a productive environment. In some cases activated logging can reduce software performance.
To activate logging create a text file please download the following .ini files from the "Download" column and copy them to the same folder, in which the file from the column "Product" is located. The column "Note" tells you, which logs are useful for which products. The column "Directory" tells you the default setup path, but this path may vary depending on your installation.
An alternative way is to create the text files yourself with name <name_of_the_file>_log.ini and place it into the same folder as the DLL/OCX/EXE files. The file INI files should have the content as shown below. Make sure that the folder indicated in the FileName entry really exists as we cannot guarantee to be able to create folders ourselves.
Example INI content:
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[Common]
Enabled=1
ClearOnStartup=1
FileName="C:\TEMP\logs\SOPad.log"
After ini file is created run your application until the problem occurs and send log file to StepOver.
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After the NI files are, created run your application until the problem occurs and then send the complete log files as a single ZIP file to StepOver at support@stepover.de.
The default path where you can find your created log files is always "C:\TEMP\logs".
INI Files for Download
| Product | Directory * | Download | Note |
|---|---|---|---|
| SOPAD.dll | StepOver\driver StepOver\eSignatureOfficeX\driver StepOver\SimpleSignerX\driver | SOPad_log.ini | by Problem with Signature when having problems with the signature pad also Part part of eSignatureOffice and the SimpleSigner |
| StepOverSignatureDevice1.ocx | StepOver\driver StepOver\eSignatureOfficeX\driver StepOver\SimpleSignerX\driver | StepOverSignatureDevice1_log.ini | by Problem with Signature when having problem with the signature pad also Part part of eSignatureOffice and the SimpleSigner |
| SOSigOffice.exe | StepOver\eSignatureOfficeX | SOSigOffice_log.ini | eSignatureOffice |
| SOWebSign.ocx | StepOver\eSignatureOfficeX | SOWebSign_log.ini | only when using the eSO Browser Plugin eSignatureOffice browser plugin |
| SOSecureSign.ocx | StepOver\eSignatureOfficeX | SOSecureSign_log.ini | only when using the eSO eSignatureOffice as OCX |
| TcpTransfer.dll | StepOver\eSignatureOfficeX | TcpTransfer_log.ini | only by Download/Upload Problemswhen having upload/download problems |
| SimpleSigner.exe | StepOver\SimpleSignerX | SimpleSigner_log.ini | SimpleSigner |
| StepOverSignatureAPI4.dll | StepOver\API for Signatures X | StepOverSignatureAPI4_log.ini | SignAPISignature API |
| StepOverSignatureAPI4.ocx | StepOver\API for Signatures X StepOver\SimpleSignerX | StepOverSignatureAPI4_log.ini | SignAPISignature API |
| StepOverRegisterEngine.ocx | StepOver StepOver\SimpleSignerX\driver StepOver\eSignatureOfficeX | StepOverRegisterEngine_log.ini | only when having problems with licensing our software |
| SOPADCOM.dll | StepOver\driver StepOver\eSignatureOfficeX\driver StepOver\SimpleSignerX\driver | Problem problem with USB Commuicationcommunication between pad and computer |
* replace X with the version number of your application
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