General information

There's no absolutely reliable software and our software is no exception, although we make every effort to build it as stable as possible. If you encounter any problem or error message, please contact the StepOver support department at support@stepover.de. The information on this page can help solving the problem.

Log file creation

The ability to create log files is built-in to our EXE, DLL and OCX files. This functionality should only be activated in case of problems as it's not intended to be used in a productive environment. In some cases activated logging can reduce software performance.

To activate logging please download the following .ini files from the "Download" column and copy them to the same folder, in which the file from the column "Product" is located. The column "Note" tells you, which logs are useful for which products. The column "Directory" tells you the default setup path, but this path may vary depending on your installation.

An alternative way is to create the text files yourself with name <name_of_the_file>_log.ini and place it into the same folder as the DLL/OCX/EXE files. The INI files should have the content as shown below. Make sure that the folder indicated in the FileName entry really exists as we cannot guarantee to be able to create folders ourselves.

Example INI content: 

-----------------------------------------------------------
[Common] 

Enabled=1 

ClearOnStartup=1 

FileName="C:\TEMP\logs\SOPad.log" 
-----------------------------------------------------------

After the INI files are created, run your application until the problem occurs and then send the complete log files as a single ZIP file to StepOver at support@stepover.de.
The default path where you can find your created log files is always "C:\TEMP\logs".

INI Files for Download

 * replace X with the version number of your application