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  1. Content
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Michael Spreen

Michael Spreen

Saved on

Aug 11, 2023

Aug 11, 2023

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The signature pad display stays black


My pad's front LED...

  • ...stays permanently red
  • ...alternates between red and green light
  • ...flashes very fast in green
  • ...flashes slowly in red
  • ...is not showing any light at all

The signature device is not found by the used software

  • My computer is running Windows 7
  • I am using the signature device via TCP
  • I am using the signature device via Citrix
  • I am using the signature device in a virtual machine (VM)
  • I might not have the most recent software installed on my system
  • None of the other circumstances apply

I don't see my signature on the pad display when signing

  • I am using a natura Sign Pad Classic/Biometric/Standard 2.5





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{"serverDuration": 307, "requestCorrelationId": "0fae1ac108d04af59ea8a6f0192c4706"}