07. I am using the signature device via TCP
- Michael Spreen
If you try to communicate with your signature device via TCP and you cannot find it, the most likely reason for this is that the Config.ini has not been created correctly or not been editet with the correct IP address. Read more about this here: TCP Configuration
Please make also sure, that the StepOver TCPClient software is running and active on the client computer and that the connection is not blocked by a firewall.
Bitte prüfen Sie auch, ob auf dem Client der StepOver TCPClient aktiv ist und die Verbindung nicht von einer Firewall blockiert wird.
If you are sure, that the Config.ini file has been created and filled correctly, it's also possible that a software update might help. In such cases, please write an email to support@stepover.de