9.Troubleshooting

This chapter offers descriptions and help for possible problems, you may encounter in eSignatureOffice, as well as their solutions.

If you can't a solution to your problem here, please send an email to support@stepover.de and try to add a detailed description of your problem, if possible with log files and screenshots.

1. What are log files and how can I create them?

2. Why is the content of my form fields not being saved?

3. Why is the option "Send E-Mail" not working for me?

4. Why does the Adobe Reader show a question mark and a notification about the validity of my StepOver signature being unknown?

5. I have a PDF document, which eSignatureOffice either does not correctly open, display or allow to sign? What could be the reason for this?

6. Where can I see my license key in eSignatureOffice and reset it?

7. My signpad is upside down or turned on its side

8. How to find out the version number of my pad's firmware?

9. I have installed a new version and now all my settings are gone