9.Troubleshooting

This chapter offers descriptions and help for possible problems, you may encounter in eSignatureOffice, as well as their solutions.

If you can't a solution to your problem here, please send an email to support@stepover.de and try to add a detailed description of your problem, if possible with log files and screenshots.

1. 1. What are log files and how can I create them?
2. 2. Why is the content of my form fields not being saved?
3. 3. Why is the option "Send E-Mail" not working for me?
4. Why does the Adobe Reader show a question mark and a notification about the validity of my StepOver signature being unknown?
5. I have a PDF document, which eSignatureOffice either does not correctly open, display or allow to sign? What could be the reason for this?