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9.Troubleshooting
9.Troubleshooting
This chapter offers descriptions and help for possible problems, you may encounter in eSignatureOffice, as well as their solutions.
If you can't a solution to your problem here, please send an email to support@stepover.de and try to add a detailed description of your problem, if possible with log files and screenshots.
- What are log files and how can I create them?
- Why is the content of my form fields not being saved?
- Why is the option "Send E-Mail" not working for me?
- Why does the Adobe Reader show a question mark and a notification about the validity of my StepOver signature being unknown?
- I have a PDF document, which eSignatureOffice either does not correctly open, display or allow to sign? What could be the reason for this?
- Where can I see my license key in eSignatureOffice and reset it?
- My signpad is upside down or turned on its side
- How to find out the version number of my pad's firmware?
- I have installed a new version and now all my settings are gone
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