This chapter offers descriptions and help for possible problems, you may encounter in eSignatureOffice, as well as their solutions.
If you can't a solution to your problem here, please send an email to support@stepover.de and try to add a detailed description of your problem, if possible with log files and screenshots.
- What are log files and how can I create them?
- Why is the content of my form fields not being saved?
- Why is the option "Send E-Mail" not working for me?
- Why does the Adobe Reader show a question mark and a notification about the validity of my StepOver signature being unknown?
- I have a PDF document, which eSignatureOffice either does not correctly open, display or allow to sign? What could be the reason for this?