Device Forwarding issue with VMs while FW-Update
One of the first Steps of the Firmware Update is the Invalidation of the old Firmware. Without the firmware, the device is running in Booloader mode and the USB identifier will be changed (different PID). This means if you using a USB Forwarding, you need to be sure that the Bootloader device will also be forwared to the system where the FW-Updater is running.
Standby Problems with Win8.1 / Win10
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Update the Firmware to the next Version 5.05E.3.2239 (see Classic Update )
Computer Boot Problems
Some Mainboards have a problem with the continues communication of the signature pads and doesn´t start the booting process of the operation system. If the signature pad is connected after the boot process it´s working fine, the problem effects only the start of the computer.
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*Please note that older Software Versions (before 2014) might have problems with this new communication settings and will something's not show the signature. If that is the case please update your software version or contact the support which can help you.
Touch Problems with Classic Pads
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Extract the ZIP file and run startConfiguratorg9.bat
Rebooting Pad after failed image transfer
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